THE REAL MATH
Stop Hiring CSRs to Solve a Software Problem.
The average agency spends $140K–$280K/year on staff doing work that custom
automation handles in seconds. An Encodex system costs less than one quarter of one CSR’s salary —
and it works nights, weekends, and holidays.
Hiring Another CSR
$45K–$70K salary + benefits, training. Handles 1 person’s
workload. Available 40 hrs/week. Scales by hiring again. 3–6 months to productivity. Makes errors
(they’re human).
Encodex System
$14K–$30K (one-time). Handles entire workflow. Available 24/7/365.
Already built to scale. 6–10 weeks to launch. No errors.
What $25K Actually Buys You
→ A lead capture system that never loses a quote request
→ Automated renewal outreach that recovers $180K+/year in lapsing commissions
→ A quoting workflow that eliminates re-keying across carrier portals
→ A real-time dashboard showing retention, production, and book performance
→ Integration with your existing AMS — Applied Epic, HawkSoft, or EZLynx
That’s not a cost. That’s the highest-ROI investment in your agency.